FAQ's
What types of products does Cyber IT offer?
Cyber IT offers a wide range of IT and tech products, including laptops, printers, monitors, tablets, toners and ink, storage devices, and accessories from leading global brands.
Do you provide warranties on your products?
Yes, all products come with a manufacturer’s warranty. Warranty terms vary by product and brand, so please check the product page or contact our support team for more details.
How long does delivery take?
Delivery typically takes 2-5 working days, depending on your location. We also provide tracking information so you can monitor your order.
Can I return a product if I’m not satisfied?
Yes, we have a hassle-free return policy. You can return most items within 7 days of delivery, provided they are in their original condition and packaging. Some exceptions may apply—please see our Returns Policy for details.
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, EFT (Electronic Funds Transfer), and mobile payment options. Secure online payment is guaranteed.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this to track your package directly on our website.
Do you sell refurbished or second-hand products?
Yes, we occasionally offer refurbished or certified pre-owned products. These items are clearly marked on the product page and undergo rigorous testing to ensure quality.
Are your products genuine and brand-certified?
Absolutely! We are authorized dealers for all the brands we sell, and every product is 100% genuine and comes with manufacturer certification.
Can you help me choose the right product?
Of course! Our team of tech experts is available to guide you in selecting the perfect product based on your needs and budget. Feel free to contact us via phone, email, or live chat.
Do you offer bulk or business discounts?
Yes, we provide special pricing and bulk discounts for businesses, schools, and other organizations. Contact our sales team for customized quotes.
What happens if my product arrives damaged?
If your product is damaged during transit, please contact us within 24 hours of delivery. Share photos of the damage, and we’ll arrange for a replacement or refund as quickly as possible.
Do you offer installation or setup services?
Yes, we offer installation and setup services for certain products, like printers and networking devices. This service is available at an additional cost—please inquire when making your purchase.
